Returns
Your satisfaction is important to Practical Defense Systems. If you need to return a product, we will make every reasonable effort to satisfy you. We will accept defective products in unaltered condition with proof of purchase within 90 days for refund, credit or exchange.
Refunds & Rescheduling of classes and training courses
On-line courses: All sales of on-line courses are final. Since on-line students may access their courses immediately upon completing their on-line registration and payment, no online course refunds will be provided to students of on-line courses.
Live in class courses: If you need to cancel a scheduled course for which you have prepaid, you may either cancel your registration for the course and receive a refund subject to the policy stated below or reschedule your registration and attend a course on another day. In the event that you wish to receive a refund, we will refund your course fees provided you request your refund in writing no less than 48 hours prior to the date on which the course is scheduled to be held. No refunds will be given for cancellations that occur with less than 48 hours notice.
If you wish to reschedule your course, you must do so with at least 48 hours advanced written notice. If you fail to give the required advanced notice and simply do not attend your course, you will be charged a rescheduling fee of $30 to reschedule. If you do not reschedule your course within 30 calendar days of your original course date, you will not be able to reschedule the course and no refund will be offered.
Hybrid courses: Hybrid courses combine an online component with a period of live training. Since hybrid courses are sold online and since the majority of the course material in hybrid courses is provided online prior to the live training, all sales of Hybrid courses are final.
By using this site, you agree to the refund and return policy state above.
